Thank you for visiting and shopping at Stratton Medical Supply. The following is our Return Policy.
If you receive damaged or defective products, please email us within 7 days of the delivery date of your order at email@example.com and include pictures of the damaged or defective products. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item. Refunds can only be credited to the original payment method.
We will pay for the return shipping costs of any damaged or defective products.
Our return policy is 7 days. If we do not receive an email notification from you within 7 days of delivery of your order, we are not able to ship replacements or issue refunds.
All Other Returns
We will ONLY accept returns of product(s) if the product(s) are still in the unopened and undamaged original shipping package and returned within 7 days of delivery of the order. Please email us at firstname.lastname@example.org with the downloadable Return Request Form to initiate your refund. You can either refuse the delivery of the package or place the unopened original shipping package in another shipping bag or box and send it to the address below within 7 days of delivery of your order. We will not cover the shipping costs for the return of these products. Please note, all returned orders are subject to a 10% restocking fee and shipping charges will not be refunded.
Due to safety concerns, sales are final once the original shipping package has been tampered with or opened. We are not able to accept returns of these products.
Our return policy is 7 days. We are not able to accept product returns unless they are sent back in the original unopened and untampered with shipping packaging within 7 days of delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded and are only eligible for store credit.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.